Refund policy

Paste this into Shopify → Settings → Policies → Refund policy:

Refund & Return Policy

At FurryAisle, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where applicable.

Before returning any item, please contact us first so we can provide the correct return instructions. Do not send products back without receiving return instructions from us.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the problem

If the claim is approved, we may offer a replacement or refund depending on the circumstances.

Refunds

Once your return or refund request has been reviewed and approved, your refund will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process and display the refund.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Personalised, custom-made, clearance, or final-sale items may also be non-returnable unless they arrive damaged or defective.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has already been processed or shipped.

Shipping Costs

Original shipping charges are generally non-refundable unless the item received was damaged, defective, or incorrect.

Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part.

Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.

Contact Us

For returns, refunds, or order-related questions, please contact us through the contact details provided on our website.

Once you’ve pasted and saved this, tell me done, and we’ll move to Step 2: Terms & Conditions.