Shipping policy
Shipping Policy
At FurryAisle, we aim to process and deliver orders as efficiently as possible.
Order Processing
Orders are typically processed within 1–5 business days after payment has been successfully received.
Processing times may vary during busy periods, public holidays, or due to supplier availability.
Shipping Destinations
FurryAisle currently ships primarily to customers in the United States.
Shipping availability may vary depending on the product and delivery address.
Estimated Delivery Times
Estimated delivery times are generally:
7–20 business days after the order has been processed.
Some orders may arrive sooner, while others may take longer due to carrier delays, customs processing, weather conditions, supplier delays, or other circumstances outside our control.
Tracking Information
Where tracking is available, customers will receive tracking information once the order has been shipped.
Tracking information may take several days to update after shipment.
Multiple Packages
Some orders may be shipped in separate packages if products are fulfilled from different suppliers or warehouses.
This means items from the same order may arrive at different times.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided, please contact us as soon as possible.
We cannot guarantee that shipping details can be changed once an order has been processed or dispatched.
Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment.
Occasional delays can occur due to shipping carriers, customs, high order volumes, weather, or other factors outside our control.
Lost Packages
If tracking indicates that a package has been lost, or if a shipment has not arrived within a reasonable period, please contact us.
We will investigate the shipment and determine the appropriate resolution, which may include a replacement or refund where applicable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number together with clear photos of the issue.
Please also refer to our Refund & Return Policy for further information.
Shipping Costs
Shipping costs, where applicable, are displayed during checkout before payment is completed.
Customs and Import Charges
Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by local authorities.
Contact Us
If you have any questions regarding shipping or your order, please contact us using the contact details provided on the FurryAisle website.